Introduction This page ("Privacy Policy" or "Policy") provides our policies and procedures for collecting, using and disclosing your information and outlines the security measures we've put in place to protect the information that you store using Go Review Me's ("Go Review Me") services, including the services made available through this web site, and any other software or services offered by Go Review Me in connection with such services (the "Services"). By using these Services, you consent to the collection, transfer, processing, storage, disclosure and other uses of your information described in this Privacy Policy.
Here's the complete adjusted privacy policy for Go Review Me, including GDPR compliance:
What information does Go Review Me collect and store?
Personal Information
When expressing an interest in obtaining additional information about the Services or registering to use the Services, Go Review Me requires you to provide your personal contact information, such as your name, company name, address, phone number, and email address (these are referred to below as your "Personal Contact Information"). When purchasing the Services, Go Review Me also requires you to provide financial and billing information, such as billing name and address, credit card number, and the number of employees within the organization that will be using the Services ("Billing Information").
Data, Diagnostic & Login Information
Using Go Review Me's Services, you will be able to create, upload, store and share information such as company description, email ID, logo, photos, custom emails, user email IDs, etc. (this is collectively referred to below as "Data"). This information will be stored and maintained on Go Review Me's web site. If you run into technical errors in the course of using the Services, Go Review Me may request your permission to obtain a crash report along with certain logging information from your system documenting the error ("Diagnostic Information"). Such information may contain information regarding your Operating System version, hardware, browser version (and .NET version information in case of Windows systems), and your email address, if provided. Additionally, certain login information is maintained in a cookie stored locally on your computer (i.e. not on a server) in order to streamline the login process ("Login Information").
Analytics Information
As you navigate Go Review Me's website and use our Services, Go Review Me may also collect information through the use of frequently used information-gathering tools, such as cookies and Web beacons ("Website Navigational Information"). Website Navigational Information includes standard information from your web browser (such as browser type and browser language), your Internet Protocol ("IP") address, and the actions you take on Go Review Me's website (such as web pages viewed and links clicked). Collectively, this information is referred to as "Analytics Information."
What does Go Review Me do with the information it collects?
Go Review Me uses the information it collects in the following ways:
Personal Contact Information – We use this information primarily to administer our Services to you and provide you with updates and product announcements. Per the Privacy and Conditions, we may use some of your information for marketing purposes, as explained below.
Billing Information – Go Review Me does not store any Billing Information on its servers. Instead, we use a payment provider to store and process all payment related transactions.
Data, Diagnostic Information and Login Information – We use this information solely for the purpose of administering and improving our Services to you.
Analytics Information – Go Review Me may use your Analytics Information in conjunction with an analytics service such as Google Analytics to monitor and analyze use of the Services, for the Services' technical administration, to increase the Services' functionality and user-friendliness, and to verify users have the authorization required for the Services to process their requests.
Sharing & Disclosure of Private Information
Marketing and Publicity
Per our Privacy and Conditions, you agree to permit Go Review Me to identify you as a customer and to use your name and/or logo in Go Review Me's website and marketing materials.
Sale of Personal Information
Go Review Me does not sell, rent, or trade your private information to any third parties in any way.
Service Providers and Business Partners
Go Review Me may use certain trusted third party companies and individuals to help us provide, analyze, and improve the Services (including, but not limited to, data storage, maintenance services, database management, web analytics, payment processing, and improvement of the Services' features). These third parties may have access to your information strictly for the purposes of performing these tasks on our behalf and under obligations similar to those in this Privacy Policy.
Non-Private or Non-Personal Information
We may disclose your non-private, aggregated, or otherwise non-personal information, such as usage statistics of our Services, in Go Review Me's reasonable discretion.
Our Use And Disclosure of Information
Go Review Me will not disclose any personally identifiable information about any individual except as set forth in this Privacy Policy. This applies to information about our customers and information our customers provide to us about their customers. We are not limited in any way in our use of non-personal information that does not permit direct association with any specific individual or non-identifiable aggregate information about our users (such as the number of customers who use our services, the geographic distribution of our users, the amount of information located and/or removed, etc.).
Internal Uses of Your Personally Identifiable Information
We collect, store and process your personally identifiable information on servers located in the United States. Due to the unpredictable nature of Internet routing, your information may pass through other countries while in transit to our servers. We use the information we collect about you in order to:
Develop and deliver our services;
Process your transactions;
Provide customer service and manage your account;
Improve our products, services and marketing.
We provide access to personally identifiable information about our users only to those who require it for the above purposes.
Go Review Me will not sell or rent any of your personally identifiable information to third parties. Go Review Me will not share any of your personally identifiable information with third parties except in the limited circumstances described below.
We share information with service providers under contract who help with our business operations such as payment and order processing, fraud investigation, bill collection, and information management and analytics. These third parties are obligated to protect your information and are contractually prohibited from using your personally identifiable information for any other purpose. They are never permitted to share your information with any third parties. They are authorized to use your personal information only as necessary to provide these services to Go Review Me.
We disclose information that we, in good faith, believe is appropriate to cooperate in investigations of fraud or other illegal activity, to conduct investigations of violations of our Privacy of Use and/or to protect our right, protect your safety and the safety of others.
We disclose information in response to a subpoena, warrant, court order, levy, attachment, order of a court-appointed receiver or other comparable legal process, including subpoenas from private parties in a civil action.
We disclose information to your agent or legal representative (such as the holder of a power of attorney that you grant, or a guardian appointed for you).
We share information with companies that provide public relations and marketing services for us. Such information will only be shared by us to customize, measure and improve our products, services and advertising. It will not be shared with third parties for their marketing purposes. These third parties are contractually obligated to protect your information and are prohibited from using your personally identifiable information for any other purpose.
As with any other business, it is possible that in the future, Go Review Me could merge with or be acquired by another company. If such an acquisition occurs, the successor company would have access to the information maintained by Go Review Me, including customer account information, but would continue to be bound by this Privacy Policy until it is amended.
We share your information with our parent, subsidiaries and joint ventures to help coordinate the services we provide to you, enforce our terms and conditions, and promote trust and safety.
Retention of Your Personally Identifiable Information
We will retain your information for as long as your account is active or as needed to provide you the Services. If you wish to cancel your account or request that we no longer use your information to provide you the Services, you may delete your account (this will be done by Go Review Me's customer care team). If you delete your account, your Data will no longer be stored in our servers. While we try to delete your Data from our servers as quickly as possible, please be aware that there may be a delay from the time you delete your account to the time that your Data is removed, and that some of your Data may continue to exist for a period in backup copies.
Changes To Privacy Policy
If we decide to make material changes to our Privacy Policy, we will notify you by e-mail through the primary e-mail address specified in your account and/or post those changes to this Privacy Policy on the Website homepage prior to the changes taking effect. You are responsible for ensuring we have an up-to-date active and deliverable e-mail address for you.
You are also responsible for regularly reviewing the Privacy Policy and related documents. We reserve the right to modify this Privacy Policy at any time. No amendment to or modification of this Policy will be binding unless in writing and signed by a duly authorized representative of Go Review Me, or posted to the Site by a duly authorized representative of Go Review Me.
In the event that Go Review Me goes through a business transition, such as a merger, an acquisition by another company, or a sale of a portion of its assets, users' personally identifiable information will, in most instances, be part of the assets transferred. Users will be notified via prominent notice on the site for 30 days after a change of ownership or control of their personally identifiable information. If, as a result of the business transition, a user's personally identifiable information will be used in a manner different from that stated at the time of collection, users will be given a choice consistent with our notification of changes section.
Data Privacy Principles
In addition to the principles, practices and policies set forth above in this Privacy Policy, Go Review Me has adopted the following principles to govern its collection and processing of Personal Data:
Personal Data shall be processed lawfully, fairly, and in a transparent manner.
The Personal Data collected will only be those specifically required to fulfill Go Review Me's obligations to deliver the Go Review Me service.
Personal Data shall only be retained for as long as it is required to fulfill contractual requirements.
Personal Data shall be adequate, relevant, and limited to what is necessary in relation to the purposes for which they are collected and/or processed. Personal Data shall be accurate and, where necessary, kept up to date.
Data subject has the right to request from Go Review Me access to and rectification or erasure of their Personal Data, to object to or request restriction of processing concerning the data, or to the right to data portability. In each case such a request must be put in writing to Go Review Me.
About the California Consumer Privacy Act (CCPA)
Effective on January 1, 2020, the California Consumer Privacy Act (CCPA) allows California residents to obtain certain information collected by the business with whom they have established business relationships.
If you are a California resident, you may exercise certain rights to access, restrict, or delete your personal information by submitting a request through this link.
GDPR Compliance
Go Review Me is committed to complying with the General Data Protection Regulation (GDPR) for users in the European Union (EU) and European Economic Area (EEA). In accordance with GDPR, we provide the following rights and information:
Legal Basis for Processing: We process personal data on the following legal bases: (1) with your consent; (2) as necessary to perform our contractual obligations to you; and (3) as necessary for our legitimate interests in providing the Services where those interests do not override your fundamental rights and freedoms related to data privacy.
Data Subject Rights: Users in the EU and EEA have the following rights with respect to their personal data:
Right to access - You have the right to request copies of your personal data.
Right to rectification - You have the right to request that we correct any information you believe is inaccurate or complete any information you believe is incomplete.
Right to erasure - You have the right to request that we erase your personal data, under certain conditions.
Right to restrict processing - You have the right to request that we restrict the processing of your personal data, under certain conditions.
Right to object to processing - You have the right to object to our processing of your personal data, under certain conditions.
Right to data portability - You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the information provided in the "Questions, Complaints and Contacts" section below.
International Transfers: Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including personal data, to the United States and process it there.
Data Protection Officer: To communicate with our Data Protection Officer, please contact: [DPO's email address]
Supervisory Authority: If you are located in the EU or EEA and believe we are unlawfully processing your personal data, you have the right to complain to your local data protection supervisory authority.
Questions, Complaints and Contacts
If you have any questions regarding this Privacy Policy, please contact us at [Go Review Me's contact email], or by mail at the address below:
First Canadian Place
100 King St W - Suite 5600,
M5X 1C9, Toronto, ON
Canada